Frequently Asked Questions (FAQ)

We accept:

• PDF (preferred for documents)
• JPG / JPEG
• PNG
• High-resolution image files

For best print quality, we recommend:

• Minimum 300 DPI resolution
• CMYK color mode for color prints

Yes. We offer optional digital proofing.

You can request a preview before printing to ensure:

• Correct layout
• Proper alignment
• Accurate colors

Yes, for select services and locations, including:

• Document printing
• Business cards
• Posters
• Some merchandise items

Availability depends on order volume and location.

No. You can order:

• Single page print
• One custom T-shirt
• One poster
• Small quantities of business cards

We only print material that you have legal rights to use.

You are responsible for ensuring:

• You own the content
• You have permission to print it

We reserve the right to refuse orders that violate copyright laws.

Yes. Discounts are automatically applied based on:

• Number of pages
• Quantity of products
• Total order value

Businesses can also request custom quotes.

Typical timelines:

• Standard orders: 24–72 hours
• Expedited orders: 12–24 hours
• Rush orders: Same-day or next-day (select services)

You can modify your order if:

• Printing has not started yet

Once production begins, changes may not be possible.

If your prints are damaged during shipping, we will:

• Reprint your order, or
• Provide a refund

You must report the issue within 48 hours of delivery.

Yes. We provide:

• Dedicated account manager
• Custom pricing
• Priority processing
• Monthly invoicing (for eligible businesses)