1. General Policy

Because most orders are custom-printed, we do not accept returns for change of mind or buyer’s remorse. Refunds or reprints are only issued under specific circumstances outlined below.

2. Eligible for Refund or Reprint

You may be eligible for a refund or reprint if:

A. Printing Errors (Our Fault)

• Incorrect colors due to printing error
• Missing pages / Wrong size printed
• Blurred or defective print quality
• Wrong product delivered

We will offer a free reprint, or full refund if reprint is not possible.

B. Damaged in Shipping

If your order arrives damaged, please follow these steps:

• Take clear photos of the damaged package and product
• Notify us within 48 hours of delivery
• Email evidence to: support@expressprinting.com

We will reprint at no cost, or issue a refund if reprint is not feasible.

3. Not Eligible for Refund

Refunds will not be provided if:

• The file you submitted was low resolution or poor quality
• You selected incorrect print options (size, paper, color mode, etc.)
• You approved a proof before printing
• You provided incorrect shipping details
• You change your mind after printing has started

4. Cancellation Policy

You may cancel your order only if production has not started. Once printing begins, cancellation is not possible.

5. Refund Processing Time

Approved refunds will be processed within 5–10 business days, depending on your bank or payment provider.